Privacy Policy

1. Introduction

Netra Security Inc., registered in Delaware (251 Little Falls Dr, Wilmington, Delaware, 19808-1674), explains how it collects and protects personal information. By accessing or using Netra, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Network & Service Access

• IP addresses and login IPs for access policies
• Device details and operating system information
• Location data from IP addresses or GPS sensors

User Activity & Technical Data

• Cookies storing login credentials and session status
• Device identifiers and unique system information
• Running processes and installed software
• Operation logs and in-app activities
• Network quality metrics and sensor data

Internet Connection Records

When you use Netra's internet connection features, relevant operation records may be stored on our servers in encrypted form, deletable by users unless legally required.

Third-Party Information

Currently, Netra doesn't actively obtain personal data from external third parties.

3. How We Use Information

Primary purposes include:

• Providing core service functionality and account security
• Optimizing user experience and service performance
• Detecting fraud, unauthorized access, and security threats
• Complying with legal obligations
• Improving technology and adjusting business strategies

The policy permits collection without your additional consent when necessary for legal compliance, national security, public safety, or contract performance.

4. Data Security

Technical Protections

• SSL encryption for data in transit and at rest
• Data anonymization practices
• Local encryption on devices before transmission
• Continuous software security improvements

Organizational Measures

• Limited access to personal information by authorized personnel
• Strict confidentiality obligations enforced
• Compliance with ISO/IEC 27001 standards
• Regular audits and monitoring

Incident Response

Upon breaches, Netra commits to promptly initiate emergency response plans, take necessary measures to stop the incident from expanding, and notify affected users.

5. Data Sharing

With Partner Services

Information shared only when necessary for service delivery, such as cloud providers or telecommunications partners supporting operations.

Without Prior Consent

Sharing permitted when required by law, addressing public safety, supporting criminal investigations, protecting vital interests, or involving publicly disclosed information.

Mergers/Acquisitions

New controllers must maintain protections comparable to this policy, with user notification required.

6. User Rights

Users can:

• Access personal information through product interfaces
• Correct inaccurate data via account settings or direct contact
• Delete information in certain circumstances
• Withdraw consent from consent-based processing
• Cancel accounts, triggering data deletion or anonymization (except legally-retained information)

We will handle your feedback in a timely manner in accordance with applicable laws.

7. Contact Information

Support Channels:

• Email: support@netrasecurity.ai
• Postal: Netra Security Inc., 251 Little Falls Dr, Wilmington, Delaware, 19808-1674, United States

Response Time: Requests receive responses within fifteen (15) days, unless differing timeframes apply under applicable regulations.

Additional Notes

This policy applies uniformly across Netra services. Minors require parental consent before using services. Guardians concerned about minor data collection should contact support immediately.